FAQs

Does my company really need a telephone system?

In many cases, the answer is no. If you only have a single phone line but need multilpe extensions, a multi-hanset DECT system might be all you need. DECT (Digitally Enhanced Cordless Telephone) have many of the key features that you might think only a telephone system (PBX) would have.  Each handset can call any of the others (an internal call), they can also transfer outgoning and incomming calls between handsets. Some will even give you a conference call feature so that two or more people can take part in a conversation with an outside party.

The savings by taking the DECT option over a telephone system can be significant. They could be a tenth of the price. They come in single, double, tripple and quad sets and additional handsets can be purchased later.

How long will it take for my new phone system to be up and running?

If you are having a new phone system in your existing office then the installation process by Optimus Communications can be completed in a matter of days.

How long will I be without a working phoning in my office?

The switch-over from your old system to a working new system can be achieved in a matter of hours providing all goes smoothly. The ‘downtime’ can be minimised by switching your exchange lines and switchboard (or the phone used to answer the majority of calls) over to the new system first. The remainder of the extensions are then switched over. The time for this can vary depending on the buildings wiring.

In the case of a new installation (not replacing an existing system), we would perform the majority of the installation prior to the network services provider installing your lines. This minimises the time between you lines and your telephone system going live.

Your new phone system will be programmed by our qualified engineers prior to the actual switch-over to minimise the distribution to your working day. The time of the switch-over will be discussed with your telecoms engineer at your phone systems planning meeting, we will do our best to meet your needs.

We are moving offices.  What’s involved in getting our telephone system up and running at the new premises?

Your existing telephone system can usually be moved to your new premises. However there will be some ‘downtime’ during the move.  You can arrange with your service provider to have a ‘divert’ put on your phone lines to a mobile for example, during the move.  In most cases, this can be completed in a working day. If however your phone system requirements change as your premises do, you may need to invest in a new one. You will still need your phone numbers transferred by your provider too you new premises, please bear in mind this could take several weeks and can often dictate the date of your move. Optimus Communications will work alongside BT or other network carriers to ensure that you get your ISDN, analogue or broadband lines where and when you require them.

How will I decide on where my phone sockets should be positioned or how many I should have?

At your phone system planning meeting our telecoms engineer will assist with this decision. We will discuss your business’s long term strategy and build in any future needs for possible business expansion and the movement of phone users.

How will my staff be trained to use the new phone system?

An Optimus Communications fully qualified telecoms engineer will train either key staff or all staff members dependant on your needs. They will receive jargon free instructions on how to use all the features of the handset. Should you or your staff members require further assistance after the training our telecoms engineer is only a phone call away and will be only too help to answer your queries.

What if I need to add new users to phone system in the future, will Optimus Communications be able to help me?

Yes, Optimus Communications will be able to add up to 72 users extensions to your NEC XN120, additional hardware may be required. We will charge you at an hourly rate of our telecoms engineers time to come and assist you. Our telecoms engineer will give you an estimation of how much time it will take him to make the alterations your phone system prior to carrying out any work.

Do I have to have a maintenance contract with you before you will send an engineer to look at my NEC XN120 phone system?

Optimus Communications does not provide costly maintenance contracts that you may never need to use. We will charge you an hourly call out fee, to cover our engineers time.

We bought our NEC XN120 phone system from another telephone provider will you be able to make alterations or add new users to it?

Yes you will need the password which your previous telecoms provider should have provided you with. We can make alterations to any NEC XN120 and will charge you our standard hourly call out rate dependent on your needs.